Refund policy

At Dovana By NS, we are committed to delivering high-quality eCommerce training to help you achieve your goals. However, we understand that sometimes circumstances change. To ensure your satisfaction, we offer a 14-day return policy for our Amazon Training Program.

Eligibility for Returns:

• You may request a refund within 14 days of your purchase date.
• To be eligible for a refund, you must not have completed more than 20% of the training program.
• Refund requests made after 14 days from the purchase date or after significant use of the program content will not be honored.

How to Request a Refund:

• To initiate a return, please contact us at sales@dovanabyns.com with your order number and a brief explanation of your request.
• Our team will review your request and respond within 2-3 business days with further instructions.

Processing the Refund:

• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
• Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items:

• Any downloadable materials, completed training modules, or personalized consultations that have been fully accessed are non-refundable.

Contact Information:

If you have any questions or need further assistance regarding our return policy, please feel free to contact us at sales@dovanabyns.com.

Thank you for choosing Dovana By NS for your eCommerce education. We are here to support you every step of the way on your journey to success.